Refund policy

RETURN AND REFUND POLICY

We accept eligible returns requested within 14 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, the item must be unused, unworn, unaltered, and returned in its original condition and packaging. Proof of purchase is required.

Before returning an item, email shesagemllc@outlook.com with your order number and reason for the return. Returns sent without prior approval may not be accepted.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

• Press-on nails
• Made-to-order or custom-sized products
• Personalized or engraved jewelry
• Earrings for hygiene reasons
• Gift cards
• Clearance items or products marked “Final Sale”
• Items that have been worn, used, damaged, or altered after delivery

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email shesagemllc@outlook.com as soon as possible with your order number and clear photos. We will review the issue and work with you to provide an appropriate replacement or refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping method because we are not responsible for returns lost in transit.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund was approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

NO EXCHANGES

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible. Cancellations are not guaranteed after an order has entered production, processing, or fulfillment.

For return questions, contact us at shesagemllc@outlook.com.