Shipping policy

SHIPPING POLICY

Thank you for shopping with She’s a Gem, LLC.

ORDER PROCESSING

Ready-to-ship orders are generally processed within 1–4 business days, excluding weekends and holidays.

Made-to-order, custom-sized, personalized, or engraved products may require additional processing time. Any additional processing information will be included on the product page.

Processing time is separate from the carrier’s estimated delivery time.

U.S. SHIPPING RATES

Standard U.S. shipping is $4.90.

We offer free standard U.S. shipping on qualifying orders of $50 or more. Available shipping options, costs, and estimated delivery times are displayed during checkout.

DELIVERY TIMES

Standard shipping generally takes approximately 3–4 business days after the carrier receives the package. Delivery dates are estimates and are not guaranteed.

TRACKING INFORMATION

Once your order ships, you will receive a shipping confirmation email containing tracking information. Please allow time for the carrier to update the tracking status.

SHIPPING DELAYS

Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery times. She’s a Gem, LLC is not responsible for delays caused by the shipping carrier.

SHIPPING ADDRESSES

Please confirm that your shipping address is complete and correct before placing your order.

If you notice an address error, contact shesagemllc@outlook.com as soon as possible. Address changes are not guaranteed after an order has entered processing or shipped.

She’s a Gem, LLC is not responsible for packages delivered to an address entered incorrectly by the customer.

LOST, STOLEN, OR DELIVERED PACKAGES

If your tracking information shows that a package was delivered but you cannot locate it, please check around the delivery area, contact household members or neighbors, and contact the shipping carrier.

She’s a Gem, LLC is not responsible for packages lost or stolen after the carrier marks them as delivered, but we will provide available information to assist with a carrier claim.

RETURNED PACKAGES

If a package is returned because of an incomplete or incorrect address, refusal, or unsuccessful delivery, the customer may be responsible for additional shipping charges to have it resent.

Any eligible refund for a returned package will be handled according to our Return and Refund Policy. Original shipping charges are non-refundable.

For shipping questions, contact us at shesagemllc@outlook.com.