Shipping policy

Shipping Policy:

Thank you for choosing She's a Gem, LLC. Our shipping policy is designed to provide clarity on our shipping practices:

1. **Order Processing:**

   - Orders are typically processed within 1-4 business days (excluding weekends and holidays) after payment confirmation.

2. **Shipping Methods:**

   - We offer standard and expedited shipping options. Shipping methods and associated costs are specified during the checkout process.

3. **Shipping Times:**

   - Shipping times vary based on your location and the selected shipping method. Estimated delivery times will be provided during checkout.

4. **International Shipping:**

   - We offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. **Tracking Information:**

   - Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.

6. **Shipping Delays:**

   - While we strive to meet estimated delivery times, unforeseen circumstances such as weather, customs delays, or other issues may affect delivery schedules. We appreciate your understanding in such situations.

7. **Incomplete or Incorrect Addresses:**

   - Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrectly provided addresses.

8. **Lost or Stolen Packages:**

   - Once a package has been marked as delivered by the carrier, She's a Gem, LLC is not responsible for lost or stolen packages. Please ensure a secure delivery location.

 

9. **Shipping Costs:**

   - Shipping costs are calculated based on the weight of your order, destination, and the chosen shipping method. These costs are displayed during the checkout process.

10. **Returns Due to Non-Delivery:**

    - If a package is returned to us due to non-delivery, additional shipping charges may apply for re-shipping. Refunds for the product cost may be issued upon request, excluding shipping fees.

If you have any questions or concerns about our shipping policy, please contact us at shesagemllc@outlook.com.

Thank you for shopping with She's a Gem, LLC!